Currently we only offer shipping to United Kingdom, we are in the process of expanding this to more countries.

We are happy to inform you that we offer free shipping on all orders, regardless of the amount. Whether you order a single item or multiple items, you pay no shipping costs.

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order by clicking the button in the shipping confirmation email or entering your track & trace number on the following page: https://novellelondon.com/apps/parcelpanel

Our processing time is 1-2 working days.Once your package is shipped, you can expect a delivery time of 5-10 working days. We do our best to get your order to you as soon as possible, so you can enjoy your new fashion items soon!

You can return your items within 30 days of receipt.To ensure a smooth return process, we recommend reading our return policy, which can be found in the footer of our website.If you would like to register a return, simply send us an e-mail.Our team is ready to help you and guide you through the return process.

Please contact our customer service team as soon as possible with your order number and photos of the damaged item. We will of course provide a suitable solution.

You can exchange items by returning them according to our returns procedure and placing a new order for the desired item. To initiate this, please email us at support@novellelondon.com

If you wish to cancel or change your order, please contact our customer service team as soon as possible.We can only make changes while the order is still being processed.

Enter your discount code in the designated field during the checkout process. The discount will be automatically applied to your total amount.

We accept several payment methods, including all creditcards. You can see the available options during the checkout process.

Consult our size chart on the product page to find the right size for your body type. If in doubt, contact us for advice.

Yes, we offer gift vouchers. To do so, please send an email to:support@novellelondon.com

You can sign up for our newsletter by entering your e-mail address in the sign-up box at the bottom of the page.You will receive updates on new products and exclusive offers.

We take your privacy seriously. Please read our privacy policy to understand how and why we collect, use and protect your personal information.